things fall apart
i bought a shirt from hilton weiner and low and behold it has fallen apart. the shop clerk was as shocked as i was, when i looked down from my key board to find that there was a hole where beautifully woven cotton should have been, when i presented him with the broken material.
my primary reason for shopping at such a grossly exaggerated price in relation to quality store was just that, the price was supposed to relate to quality. not only does the shirt now brand beautiful holes where it was once attached through inadequate stitching but the 'hand stitched' thread that was 'sewn' into the fabric has also unraveled. the result is that instead of a sharp looking collar it looks as if moths have attacked it, thread hangs off the back and the thread down the front had to be cut by yours truly on the said date in order to prevent looking like a homeless person...
the store apparently couldn't give rocks about the mishap. upon presenting the pieces of yarn to their clerk i was told 'sorry we no longer stock this shirt', 'sorry we don't do refunds', 'sorry we don't do returns', 'sorry we don't give credit notes', and my personal favourite, 'sorry we cant set off the cost of this piece of useless material towards the cost of another item from this store'.
i fail to see how any of the above policies applies to the given situation. you tender an item for a price, if there is a latent defect you are liable to respond to a demand for compensation or there is an enrichment that surely cant be justified by the currently enriched hilton weiner. the fact that you no longer stock an item, ignores the fact that the item stocked is defective. the policy of no returns shouldn't and cant apply to items that are defective or we could all sell crap and hide behind our 'no returns policy'. not realising that the matter could be handled simply by replacing the defunct piece of crap with a pristine, crisp, surely never to be faulty item, would result in happy customer reporting on good management, illustrates a lack of competence....
failing to accommodate a customer with a valid complaint equates to poor service. following your inadequate management of the given situation with no response and failing to fulfill promises of following the matter up with a supplier results in blatant lack of regard to your customer. not reporting back to a customer on your lack of reliability results in a world wide revue of your inadequacies.
my primary reason for shopping at such a grossly exaggerated price in relation to quality store was just that, the price was supposed to relate to quality. not only does the shirt now brand beautiful holes where it was once attached through inadequate stitching but the 'hand stitched' thread that was 'sewn' into the fabric has also unraveled. the result is that instead of a sharp looking collar it looks as if moths have attacked it, thread hangs off the back and the thread down the front had to be cut by yours truly on the said date in order to prevent looking like a homeless person...
the store apparently couldn't give rocks about the mishap. upon presenting the pieces of yarn to their clerk i was told 'sorry we no longer stock this shirt', 'sorry we don't do refunds', 'sorry we don't do returns', 'sorry we don't give credit notes', and my personal favourite, 'sorry we cant set off the cost of this piece of useless material towards the cost of another item from this store'.
i fail to see how any of the above policies applies to the given situation. you tender an item for a price, if there is a latent defect you are liable to respond to a demand for compensation or there is an enrichment that surely cant be justified by the currently enriched hilton weiner. the fact that you no longer stock an item, ignores the fact that the item stocked is defective. the policy of no returns shouldn't and cant apply to items that are defective or we could all sell crap and hide behind our 'no returns policy'. not realising that the matter could be handled simply by replacing the defunct piece of crap with a pristine, crisp, surely never to be faulty item, would result in happy customer reporting on good management, illustrates a lack of competence....
failing to accommodate a customer with a valid complaint equates to poor service. following your inadequate management of the given situation with no response and failing to fulfill promises of following the matter up with a supplier results in blatant lack of regard to your customer. not reporting back to a customer on your lack of reliability results in a world wide revue of your inadequacies.
Labels: cotton, hilton weiner, poor customer care, shirts
posted by TM at 6:08 pm
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