the same day

this is how things should be done
go to store to purchase jeans and they don't have your size the clerk
(a) laughs hysterically through their upwards and downwards glances at the oddity that is your frame
(b) offers encouragement that once upon a time they had your size and you are lucky you are so small
(c) offers to phone another store
(d) phones another store reserves the pair you need and ships them over to you

ok so life isn't automatically being given option (d) but lee cooper made a good attempt.
they managed to locate the size i needed, after exchanging a size bought for me that was too big for a size that was then too small, in another district to where i live. i organised for them to be couriered to me, the stores courier takes on average a month - tip: change couriers...

when the jeans arrived there was a problem with the stitching that had come loose at the knee, a strange place to loosen which, caused faith to be lost in the rest of the stitches holding true to their nature...

promptly they were returned and their reply, 'what a stitch loose, crap, so sorry, can we get another pair, crap noone else has your unique size, take another pair of jeans? no, take a credit note?' thanks a credit note would be splendid and i'll be back to get heaps more of your beautiful product...

hliton weiner could learn from their management style...